Location: Oldsmar, FL
We are seeking a friendly and outgoing Customer Service and Sales Representative to join our team. In this role, you will be interacting with customers to provide them with information about ATV & Side by Side products, take orders, and handle warranties/returns or concerns. The goal of a customer service/sales representative is to ensure the customer's needs are met and to promote customer satisfaction. This may involve answering customer inquiries over the phone, responding to email or online inquiries, or interacting with customers in person at our location in Oldsmar, FL. It will involve learning about our product lines so you can offer related products when customers inquire.
- Handling inbound customer calls and inquiries in a professional and timely manner
- Assisting customers with product selection and providing product information
- Upselling products to customers
- Processing orders and handling returns/warranties and exchanges
- Resolving customer complaints and issues in a satisfactory manner
- Maintaining accurate and up-to-date customer records
- Providing exceptional customer service to ensure customer loyalty and retention
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to multitask and handle a high volume of calls
- Strong problem-solving and conflict resolution skills
- Proficiency with computer systems and Microsoft Office
We are an equal opportunity employer and welcome applicants from all backgrounds to apply.
Email resume to info@4XPro.com